Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top quality support in a timely manner is our top priority, so that we backup each Linux website hosting plans plan with a 1–hour ticket resolution guarantee. As you share a ticket or send us a message, our customer support staff will do all they could do to supply the most appropriate answer to your issue and to offer help and advice in due time.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is provided by a team of trained employees who’re ready to reply to your inquiry quickly. You can make contact with the support staff by starting a customer assistance ticket from your Web Control Panel or by sending us an email message. On business days, you can also call us on the telephone or use the live chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • We have integrated a complete know–how base into the Control Panel so its possible to get hold of useful step by step directions anytime. Each area of the Control Panel possesses its own contextual help area offering a selection of how–to articles. We have also made training videos to ensure that you get a more effective idea of precisely how to conduct any given job.