Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our group of specialists will try their best to answer to your help requests in up to 1 hour. If, however, the issue you have come across demands assistance from the Administrators’ =Team,= we’ll address the ticket to the person on duty and will write a comment to inform you.

  • Top quality support service

  • Top–class Customer Help And Support Service

  • We give you 24x7x365 customer help and support through a ultra–fast ticket program built into your Control Panel. You’ll be able to e mail us at any time about any of the apps that come pre–installed on your virtual server, this includes the selected Linux OS, the server admin panel and our in–house created Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • Each section of the Web Control Panel that comes without charge with your VPS provides you with an inbuilt articles base. You will see a selection of extensive how–to tutorials and a collection of step–by–step video guides that present all the important site maintenance responsibilities. You can find them by pressing the Help or Video control keys in the right corner of each Control Panel section.