1 hour ticket response
Throst’s team of tech support engineers is specialized in providing fast answers to each of your questions. We will review your support ticket once it’s been received and will get back to you with a solution to your problem within maximum 60 minutes after the tech support ticket submission. In fact, our average response time is 20 minutes.
A First–Class Client Care Service
Our help desk staff members possess considerable experience in the Linux website hosting plans niche and are capable enough to offer a swift answer to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the trouble ticket will be sent to a developer or sysadmin for further investigation.
A User–Friendly Help Center Section
Integrated into the Web Control Panel is an intuitive Help Center section, which features a variety of information sources. You can search through a routinely updated knowledgebase featuring web hosting account administration articles and site administration articles, check out our educational video tutorials or take a peek at our F.A.Q. archive.
