Customer Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We offer a 1–hour response time warranty for each support ticket or e–mail that you send to our client support staff. We will quickly answer all the common questions and forward right away the issue to our system administrators if any further assistance is needed. If you make use of our Managed Servers package, we will complete any of the included server administration services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Premium–Quality Client Support Service

  • We will be at your disposal 24x7 to reply to any inquiries that you may have pertaining to our Web Control Panel and any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server admin procedures, have a glance at our Managed Servers package, which includes backup hard disk storage space, Operating System updates every week, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Control Panel has been preinstalled for each dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most of the help articles also video versions which show all the operations that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Web Control Panel section.