A ticketing system is the most widely used means of communication that hosting providers offer to their clients. It’s most often part of the billing account and is the quickest way to deal with a problem that requires some time to investigate or that needs to be forwarded to a sysadmin. Thus, all responses given by either side will be stored in the exact same location in case someone else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than 2 accounts to perform a specific procedure or to reach the hosting company’s client service team. In case you would like to manage a number of domain names and each one is hosted in a different account, you will need to use even more accounts simultaneously. Moreover, it might take a considerable length of time for the provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

The ticketing system that we are using for our Linux website hosting plans is not separate from the hosting account. It is an essential part of our full-featured Hepsia hosting Control Panel and you will be able to visit it at any given time with just a few clicks of the mouse, without the need to log out of your account. The ticketing system includes a quick-search box, so you can track down the status of practically any ticket that you have already submitted, if you need it. Moreover, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to solve a given issue before you actually submit a ticket. The response time is maximum one hour, so you can obtain timely assistance at any given moment and in case our client care team suggests that you should do something in your hosting account, you can do it instantly without leaving the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you have a semi-dedicated server account with our company and you’d like to touch base with our technical support staff representatives, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a totally different help desk support platform as you’ll need to do with most hosting providers on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without any hassle and to look through older tickets using an intelligent search filter. Moreover, you will be able to browse the relevant knowledgebase articles that our system will present you with on the basis of the category that you pick for your new ticket. You can do all the above-mentioned things without signing out of your Control Panel at any time, so if you bump into any problem or have a question, you can touch base with our support engineers and solve the issue in question in less than 1 hour through one single support platform.