Being able to contact your website hosting provider if you have any type of questions or experience any issues is quite important and how quickly they will respond and take action is essential, in particular when your web site is business-oriented, as more downtime can often mean losing prospective customers. The support options are usually one way to identify actual suppliers from resellers. The second typically answer only to emails or support tickets and you'll need to wait for a whole day or longer so as to receive a reply. In case the trouble involves a couple of responses, you may end up losing days in order to have a problem resolved. When you use the services of a genuine and reputable website hosting company, you should be in a position to contact the support team at any time and receive a quick response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our website hosting services feature 24/7 support and several options for communication. If you don't have an account yet, you can easily call us or come on our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up buying a service that you can't use. In case you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it requires further investigation. In contrast to the majority of providers that you can find today, we reply to all tickets within the hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

We're aware how crucial it is to get prompt assistance, particularly if your site is not working properly for some reason. All of our Linux semi-dedicated plans feature 24/7 customer and technical support, so that in case something comes up, you're able to use several methods to let us know - phone line with multiple local numbers around the globe, live chat, emails and tickets. The first two methods are for pre-sales, billing and basic issues, so that if you don't have an account yet, for example, you will be able to get extra details regarding our services, or we can help you with uncomplicated technical issues. The other two methods are for solely tech matters or everything that's more time-consuming considering that it is easier to follow the dialogue between you and our support crew. The guaranteed max reply time for them is merely an hour, the regular one - 15-20 min, so you won't need to wait for an entire day so as to receive support like you may have to do when using the services of various other service providers.

24/7 Customer Support in VPS Servers

If you obtain a VPS server from us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. When you're an active customer and you need help with a technical issue that requires longer time to investigate or resolve, you will be able to open a support ticket from your billing account or you will be able to send an e-mail and we'll take care of the problem and send you an answer within one hour. The reply time is guaranteed 24/7, including weekends and holidays, still for many problems it takes less than half an hour to get assistance. The support service covers your VPS plus all the pre-installed software it comes with, so in case you need help with third-party applications, you can check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to receive well-timed support in general, let alone when you operate a whole server, that's why each and every dedicated server that we offer includes 24/7 support with 1-hour reply time guarantee regardless of the issue. This service is cost-free for any problems with the server or the software that was installed by our admins through the setup, which means that you are able to contact us as many times as you'd like, even during holidays. You could either open a ticket from the billing area or you can send an email, and the actual reply time for both rarely surpasses 30 minutes because we have administrators available round the clock. If you need general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers we have on as many as 3 different continents or you can use our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, that you are able to add to your server package from your billing Control Panel.